Frequently Asked Questions

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We do not allow food or drink to be bought onsite, We have a bar and grill to fulfil all of your food and beverage needs. We do allow cakes for parties.
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Yes, you must be able to swim 50m with a buoyancy aid on, and be confident in the water. It is very likely for you to go under water. You also have to swim to the Aqua Park to gain access.The lake is on average 5m deep and if seen struggling to swim, a lifeguard will take you out of the water and you will not be allowed back onto the Aqua Park. The same applies for use of the cables and boat.
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No Shoes are allowed, barefoot only
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We advise at least an hour before your session. Therefore if your session was at 1pm, we advise you to arrive by 12 noon. This gives you time to check in, get changed (if required), and be briefed. Our safety briefing takes place at quarter to the hour.
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On the Aqua Park everyone must wear a lifejacket but only those under 16 have to wear a helmet. On the cable everyone must wear a buoyancy aid and a helmet but on the boat only a Buoyancy aid is compulsory.
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This your choice as wetsuits are not compulsory. You are able to wear your own wetsuit if you would like or you can hire one from us on the day for £5. On the day you can find out an accurate reading of the lake’s temperature to help you make your decision. Please wear appropriate swimwear if you are not wearing a wetsuit, no mankini’s!
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No, wetsuits can only be hired on the day on site for £5.
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We strongly advise that you do not participate if pregnant.
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All jewellery must be removed before you enter the park, including ALL removable earrings. If you have recently had any piercings we can provide tape to cover them.
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Yes you can, however they MUST be secured by a chest harness – wearing a camera is at your own risk. We cannot be held responsible for any lost devices.
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It is STRONGLY advised not to wear your spectacles on the aqua park, prescription goggles are a good alternative. If you have to wear your glasses, this is done entirely at your own risk, as there is a high chance of losing or damaging them.
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No you don’t have to be particularly fit to take part but it does require a certain amount of strength to use and climb aboard many of the obstacle and the hour can be very tiring.
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Yes you can wear swimming goggles.
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The minimum age for participation on the Aqua Park is 6 years old but the child does have to be taller than 1.1m.
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Yes they can but we would advise that if they are under 12 that an adult accompanies them.
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Absolutely, It’s a fantastic activity for all the family to enjoy together. It is challenging to both adults and children, but it is great fun for everyone.
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Tight clothing is acceptable e.g leggings, vest tops, T- Shirts no loose clothing is allowed due to health and safety reasons
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Unfortunately you cannot wear any loose clothing on the aqua park, therefore we do not allow any fancy dress of any sort on the park.
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You still take part in the rain. Our theory is…you are going to get wet anyway!!… It is good fun in the rain. We have wetsuits available to hire for those wishing to hire on arrival.
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If we have a storm over head then we will pause and resume once the storm has passed. Then your time will continue as normal. This does mean we may have to delay later sessions if this does occur.
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You can come off the session at any time if you want a rest, you can then continue with your session. You are not allowed to come off early then have the remaining time on another session.
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We will do our best to get you on the session as soon as possible, however this cannot be guaranteed. If you miss your session, no refund will be given. We cannot be held responsible if you are late. That is why we strongly suggest you get to the park at least an hour before your booked session. Therefore if you are booked on at 2pm, you will need to arrive before 1pm to enable us to check your waiver and book you in.
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It is a fresh water lake and there are fish and other water related animals.
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Yes you can. You will have to come off the session and go on again. We have to ensure all participants are off the water at the end of the session.
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The only lockers we have here on site are for members and only available for annual lease
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There is ample parking and an overflow for busy days
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Our aqua park prices have been set at great value, there are currently no discounts for groups
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There are 2 large communal changing rooms for both male and females down at the Aqua Park but no showers
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To move a booking (subject to availability) £5 per booking

If you cancel your booking more than 14 days before, you will lose 25%.
If you cancel your booking less than 14 days before, you will lose 100% of booking total.

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We do not have an area which is automatically reserved for party bookings. You can hire the party bus for private use please call us to enquire on availability and prices. There are plenty of tables and benches for you to use.

Still need answers?

Drop us an email at info@liquidleisure.com or call +44(0)1753 542 500 and one of our friendly team members will help out

+44(0)1753 542 500

INFO@LIQUID LEISURE.COM
LIQUID LEISURE, HORTON ROAD, BERKSHIRE, SL3 9HY
COMPANY REGISTRATION NO. 04519707
VAT NO. GB799 5644 49




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